Nina Web Assistant™

Swedbank’s Virtual Assistant Creates a digital customer experience

Nina delivers an easier self service web
experience for customers and agents.

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Benefits

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Reduced the amount of deflected calls into the contact centre

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Customers get right to the solution they need, quicker

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Allows agents to focus on value-added tasks

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User friendly and personalised customer experience

Find out how within just 3 months of being deployed, Swedbank's Virtual Assistant, was averaging over 30,000 conversations per month with a first-contact resolution of 78%.

Download the Swedbank case study


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Swedbank Enhances Digital Customer Experience with Nina Web™

“Nina allows our customers to have more intelligent conversations with us using their own words. They are able to achieve what they wish in a far easier and more intuitive way.”

Martin Kedback, Head of Channel Management, Swedbank

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