Reduced the amount of deflected calls into the contact centre
Customers get right to the solution they need, quicker
Allows agents to focus on value-added tasks
User friendly and personalised customer experience
Find out how within just 3 months of being deployed, Swedbank's Virtual Assistant, was averaging over 30,000 conversations per month with a first-contact resolution of 78%.
“Nina allows our customers to have more intelligent conversations with us using their own words. They are able to achieve what they wish in a far easier and more intuitive way.”